Legal
Service Level Agreement (SLA)
Published · Last updated: 19 July 2026
This Service Level Agreement (SLA) describes the availability targets and support commitments for eligible RetailNode business plans.
RetailNode aims to provide reliable cloud service availability for production use, excluding planned maintenance and events outside our reasonable control.
Support is available via support@retailnode.co.za. Response times may vary by plan and issue severity.
Planned maintenance will be communicated in advance where practical. Emergency maintenance may occur to protect security or stability.
Service credits or remedies, if any, apply only as stated in your commercial agreement or subscribed plan terms.
Contact info@retailnode.co.za for enterprise SLA discussions.
If you have questions about this policy, email info@retailnode.co.za or support@retailnode.co.za.